Terms & Conditions

Bookings are made subject to the following terms and conditions as set out below:


Course enquiries can be made by email, or via our website, although to book onto a course, subject to availability, you must submit a completed booking form. All bookings will be confirmed by email.


Our standard payment terms require:

– a 20% deposit of the total price payable at the time of booking to hold your place and the remaining balance to be paid at least 28 days prior to the course start date or;

– the full amount to be paid at the time of booking.

Payment can be made by credit/debit card, cheque, PayPal or BACS.

FAYCE reserves the right to cancel your course booking should payment not be received by the required due date.

If payment issues arise, we urge you to contact us as soon as possible to discuss your options. You will not be able to attend the course if any fees remain unpaid by the start of the course.


FAYCE can request payment for the course from a third party, such as an employer on your behalf. This can be a

limited company, charity or local authority. Subject to a booking form being submitted, an order being raised and the credit standing of the third party we will:

– Issue an invoice with standard 30-day payment terms or;

– Request the payment from the third party and confirm the course place once the payment has been received.

In either case, we shall inform you what action is required. The third party’s details should be provided on the booking form.


Should circumstances mean that you need to transfer to another course the following charges will apply, dependent on the notice given:

– First transfer made more than 28 days prior to the course start date – no charge

 – Additional transfers or first transfer made with 27 to 15 days’ notice given – 25% of the course fee

– Any transfer with 14 days or less notice – 50% of the course fee

All transfers must be taken within a period of six months where possible or unless otherwise agreed. 

Should circumstances mean that you must cancel your course and are unable to transfer your booking to another date at the time of cancellation, the following charges will apply:

– More than 28 days prior to the course start date – no charge

– 27 to 15 days prior to the course start date – 50% of the course fee

– 14 days or less prior to the course start date – full fee

If you have previously transferred your course from an alternative date and now wish to cancel altogether there will be a 25% administration fee payable, further to the charges listed above.

Cancellation must be confirmed in writing by post or email and received by the due date.


If you do not attend a course or fail to complete the course in full, the full course fee remains payable and non-refundable.


If you arrive late for a course or are absent from any session, FAYCE reserves the right to mark you as failed. To

conform with the requirements for regulated qualifications, attendance at all sessions is mandatory so it will be deemed that you have not met the assessment criteria if sessions are missed.

If your behaviour whilst attending a course is deemed as inappropriate, including threatening behaviour, bullying, racial or sexual harassment or generally disruptive to other delegates, you will be asked to leave the course.

In all such cases, whether a classroom-based course or distance learning, the full course fee remains payable.


Certificates are provided for successful completion of training/assessment as appropriate and are supplied only following full settlement of course fees. Instructor certificates can only be issued if all criteria are met. If at the time of completion of an instructor course you do not hold a suitable teaching qualification or have not forwarded evidence of holding the appropriate qualification, certificates will be held until such evidence is received.


On occasions, unforeseen circumstances may require FAYCE to cancel a course or move to an alternative venue.

In such circumstances, you will be given as much notice as possible and the option to transfer to another course or request a full refund of fees paid.


Under the current guidance and legislation with regards to the Coronavirus pandemic, FAYCE Development Ltd must abide by any Government announcement made. This may result in courses being cancelled with short notice, moved to an alternative venue or being operated via Distance Learning where applicable. In this instance you have the option to cancel your booking or to transfer to a later course, subject to availability. Under these circumstances, there will be no transfer or cancellation charges applied.